Yao-Yi FU

Indiana University-Purdue University Indianapolis (Indianapolis, USA).

Ph.D. in Hotel, Restaurant, and Institutional Management, Associate Professor of the Department of Tourism, Conventions, and Event Management.

Dr. Yao-Yi Fu taught courses in resort and lodging management and hospitality management at all levels at The Pennsylvania State University and at California State University, Chico. She has work experience in hotel and restaurant businesses, special events planning, and theme park planning. Her teaching and research interests include service failure and service recovery in the tourism and hospitality industry, measurement of customer satisfaction and service quality, tourists’ travel decision-making, tourist behavior, and tourism destination development and marketing. ►Detailed...

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